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General Information

For general information about the Ministère de la Santé et des Services sociaux programs and services, please contact Services Québec personnel.

By phone

Monday to Friday, 8 a.m. to 8 p.m.
Québec region: 418 644-4545
Montréal region: 514 644-4545
Elsewhere in Québec: 1 877 644-4545 (toll-free)
Persons with a hearing or speech impairment  (TTY): 1 800 361-9596 (toll-free)

By e-mail

Services Québec 'Contact Us by email' form This link opens a new window..

In person

Services Québec regional offices contact information This link opens a new window..

Media Requests

For enquiries from media representatives, consult the press room (Web page in French only)

For general inquiries regarding the CISSS or CIUSSS, please contact regional representatives for citizen services (page in French only).

Information Regarding International Adoption

For information regarding the adoption of children living outside Québec, or the search for socio-biological history for adoption cases outside Québec, please contact the Secrétariat à l’adoption internationale:

Secrétariat à l’adoption internationale
201, boulevard Crémazie Est, Suite 1.01
Montréal (Québec) H2M 1L2
Telephone: 514 873-5226 (Monday to Friday 8:30 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m.)

Toll-free: 1 800 561-0246
Fax: 514 873-1709
Website: www.adoption.gouv.qc.ca This link opens a new window.

Requests and complaints regarding the Act to prevent skin cancer caused by artificial tanning

For all information requests regarding the Act to prevent skin cancer caused by artificial tanning and inspections regarding its enforcement, contact the Direction de l’inspection et des enquêtes:

Direction de l’inspection et des enquêtes
3000, avenue Saint-Jean-Baptiste,
1st floor
Québec (Québec) G2E 6J5
Telephone (toll-free): 1 855 RAYON-UV (729-6688) (Monday to Friday 8:30 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m.)
Fax: 418527-2149
Website: www.msss.gouv.qc.ca/sujets/santepub/environnement/index.php?soleil-et-rayons-uv This link opens a new window.

Requests and complaints regarding the Act to bolster tobacco control

(formally the Tobacco Act)
For all information requests regarding the Act to bolster tobacco control and inspections regarding its enforcement, contact the Direction de l’inspection et des enquêtes:

Direction de l’inspection et des enquêtes
3000, avenue Saint-Jean-Baptiste, 1st floor
Québec (Québec) G2E 6J5
Telephone (toll-free): 1 877 416-TABA (8222) (Monday to Friday 8:30 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m.)
Fax: 418 527-2149
Email: loi-tabac@msss.gouv.qc.ca
Website: www.msss.gouv.qc.ca/loi-tabac

Requests regarding the financial assistance program for the installation of sprinklers in private residences for seniors

For all requests regarding the financial assistance program for the installation of sprinklers in current and certified private residences for seniors, contact program officials:

Programme d’aide financière pour l’installation d’un système de gicleurs 
1637, rue Notre-Dame Est, 
Thetford Mines (QC)  G6G 2V3 
Telephone: 418 390-1946
Email: rpa_gicleurs@ssss.gouv.qc.ca
Website: www.msss.gouv.qc.ca/reseau/rpa-gicleurs

Request for Access to Information

The person in charge of access to information processes requests addressed to the Ministère, including requests for access to the Québec Health Record (QHR). He or she provides access to Ministère documents and makes sure that personal information is only shared with persons authorized by the law.

For information about the QHR, please consult the Québec Health Record website This link opens a new window..

For any questions regarding access to Ministère documents, contact the person in charge of access to information.

Make a complaint

Concerning an institution

If you are dissatisfied with the care and services you have received, or if you believe your rights have not been respected, you can make a complaint.

Learn more about your rights, recourses, and the procedure for filing a complaint by consulting the Health and Social Services Network Complaint Examination System page.

You may also contact the Service Quality and Complaints Commissioners This link opens a new window. of public institutions.

For help with your proceedings, you can consult with a complaint assistance and support centre This link opens a new window.. This regional community organization is mandated by the Ministère de la Santé et des Services sociaux to offer free and confidential services.

Concerning the Ministère de la Santé et des Services sociaux (MSSS)

The MSSS honours commitments made in the Service Statement. However, if you are dissatisfied with the services obtained, you can contact the Ministère’s complaint commissioner to inform him or her of your dissatisfaction.

Time limit for processing complaints

Your complaint will be processed within 20 business days or less from the day it was received. If we cannot send you a full and final answer within this time limit, we will inform you of the date that it will be sent to you.

The Ministère’s complaint commissioner’s contact info

The Ministère’s complaint commissioner receives complaints and comments regarding the commitments contained in the Service Statement and examines them thoroughly and independently.

You can communicate with the complaint commissioner whichever way is most convenient. Your complaint will remain strictly confidential.

By phone

Québec region: 418-644-4545
Montréal region: 514-644-4545
Elsewhere in Québec: 1 877 644-4545 (toll-free)
Persons with a hearing or speech impairment  (TTY): 1 800 361-9596 (toll-free)

By e-mail

Services Québec "Contact us by email" form This link opens a new window.

In person

Services Québec regional offices contact information This link opens a new window..

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