Santé et Services sociaux Québec.
Previous page Adjust text size

Mrs Raymonde Saint-Germain

Raymonde Saint-Germainhas served as Ombudsman since April 2006. Among her achievements as Ombudsman, the following special reports should be mentionned: Toward Services that are Better Adjusted to Detainees with Mental Disorders; Report on the Québec Investigative Procedure for Incidents Involving Police Officers; Government Services for Children with Pervasive Development Disorders; and The Management of the Listeriosis Crisis Associated with Québec Cheeses. “To settle for a citizen, to settle for all citizens, every time that the solution can have a collective effect» this is what strives to acheive daily Mrs. Saint-Germain’s team. This is why, beyond the treatment of individual complaints, she implements preventive actions, notably with the members of parliament as well as systematic inquiries. Moreover, since 2006, the Ombudsman has intervened by recommending modifications to close to fifty bills or regulations. Her recommendations, regardless of whether they concern the public administration or the health and social services network, always seek a balance between providing quality services and responsible use of public funds. Concerned about the plight of the most vulnerable people in our society, the Ombudsman pays special attention to the consideration shown by public services for these citizens and their efforts to understand them and adjust to their situation. Mrs.Saint-Germain has served as second vice-president of the Association des ombudsmans et médiateurs de la francophonie since September 2009. In June 2009, she received the Prix Orange presented by the Association des groupes d’intervention en défense des droits en santé mentale du Québec for her initiative to conduct a systemic investigation of infringements of the rights of individuals institutionalized in psychiatric hospitals. Before becoming Ombudsman, Mrs.Saint-Germain worked in the Québec public service for 32 years. She held different management positions in the fields of access to information and protection of personal information, human rights, communications, international relations, citizen relations and immigration. In particular, she served as assistant deputy minister in the ministère des Relations internationales, deputy minister of Citizen Relations and Immigration, Québec Official Publisher, deputy minister of Immigration and Cultural Communities and deputy minister of Government Services. Mrs.Saint-Germain holds a bachelor’s degree in journalism and information from Université Laval and took advanced studies at the École nationale d’administration publique.